Frequently Asked questions 

What is DocuWallet?

DocuWallet is a file sharing app, where you can access your stored files or documents from your device, anytime, anywhere and share them in real time. 

 

Who can use DocuWallet?

DocuWallet is an easy and friendly app which can be used by anyone. 

 

How much is DocuWallet? - 

$9.99* USD

$14.99* AUD

*prices are subject to change. 

 

How can I make sure I have secure access?

Always set a strong password and a unique PIN code.  Use strong, unpredictable credentials and update them frequently to maintain security.

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What happens if I forget my username or password?

DocuWallet will send an email to the address nominated during the creation of your DocuWallet profile to reset your password. 

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What happens if I forget my pin code?

The PIN code can be changed within the app, but you must use your password to make this change.

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How do I find out about regular updates?

Any regular updates will be available via the app store.  Always stay up to date with the latest versions to benefit from all the features and security patches.  App updates will also be communicated on the website www.docuwallet.net and on the DocuWallet socials.

 

Does DocuWallet have folder encryption?

Yes.  You can utilise the encryption features for sensitive documents by encrypting files before storing or sharing.  This will add an extra layer of protection.

 

What should I consider when sharing my files?

Only share your files with trusted individuals.  Review permissions and access levels when sharing documents through email or SMS.  When receiving attachments, verify the sender's authenticity before opening or storing attachments in DocuWallet.

 

Should I share using public networks?

Avoid using DocuWallet on public Wi-Fi networks.  Look for secure and trusted networks to minimise risk of unauthorised access.

 

Does DocuWallet back up my data?
Yes. DocuWallet offers a cloud service, making family sharing simple. Your data remains stored on your device until you log out. For added security, it's recommended to regularly back up important documents to a separate location or cloud storage.

 

Can I set privacy settings?

Yes. DocuWallet has privacy settings within to allow you to control access levels and permissions for stored files.

 

Can I monitor my activity history?
Yes, you can regularly review the app's activity log or audit trail in your notifications until deleted. This allows you to track file access and sharing history with ease.
 

How do I stay informed?

You can like our social pages or regularly visit our website, www.docuwallet.net to remain updated with any security alerts or guidelines provided by DocuWallet.  You can also visit other cybersecurity sites to learn best practices on maximising security and safety tips for your documents.